Southern Mutual Insurance Company

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Customer Services

Payment Options

Automatic Payment Plan

Signing up for automatic payments from your checking, savings or credit card is fast and easy.  Click, “My Account” and press the appropriate login for current users or registering a new account.  You may also enroll by mail by submitting one of the forms below.


Electronic Funds Transfer

Authorize payments of your insurance premiums by automatic withdrawal from your checking or savings account.

 

Recurring Credit Card

Authorize recurring payments of your insurance premiums with your credit card.

 

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Contact Your Agent

Your local agent can also assist you with set up of automatic payments.

One Time Payment
Make a one-time payment using electronic check or credit card using the Make a Payment link above or from the Billing Info tab while logged into My Account. You may also contact our Call Center at 800 226-1919. Hours of operation are Monday through Friday 8:00 AM to 4:30 PM (ET).

Paper Invoice

If you receive paper invoices, you may also mail payment with your invoice stub.

Pay by Telephone

Make a credit card payment using our automated system at 800 226-1919.

Payment Terms & Conditions

Changes you make to your regular billing method, such as from paper billing to Electronic Funds Transfer, will be applied only to future installments. Other than online changes made through our web site by you or your agent, only written change requests are accepted.

Once you are on an automatic payment plan, please make any changes to your automatic billing method at least six (6) business days prior to a scheduled payment for Electronic Funds Transfer from your checking or savings bank account and four (4) business days prior to a scheduled payment by Recurring Credit Card. Automatic payments can be deactivated up to four (4) business days prior to the scheduled payment date. Your current payment dates are shown on the most recent payment schedule mailed to you. Automatic payments, which have begun processing, will not be impacted by changes you make.

Your full minimum amount due, as shown on your invoice or payment schedule and available to you under Billing Info on My Account, is required by the due date. A late fee is assessed on payments received after the due date.

A fee will be charged for any item returned unpaid.

Additional Assistance

Your local agent can assist you with questions you have about your policy. For billing questions, you may also contact our Call Center at 800 226-1919. Hours of operation are Monday through Friday 8:00 AM to 4:30 PM (ET).